FAQ

Daily Routine

Breakfast – Children are offered toast and milk and can bring cereal in from home if preferred.

Snack, both AM and PM – fresh produce from the fruit basket apples, plums, bananas, clementines, pears and nectarines.

Lunch – packed lunch brought in from home or a hot lunch provided by outside catering company Hungry Monsters

High Tea will be offered to the children daily and is included in the fees. We are particularly keen to offer the children a varied and healthy diet such as wholemeal pitta bread with cream cheese, mini pizzas, savoury scones all served with a fresh vegetable platter of sliced peppers, carrots, cucumber and celery.

Children bring in their own water bottle which is available throughout the day as well as milk and water at snack and mealtimes.

Whilst Patchwork aims to be a welcoming environment for children and families, the safety and security of the children, team members, parents and all other visitors to the nursery is paramount. We ensure the nursery is safe and secure using a variety of methods including ‘safe’ passwords, door entry systems and daily registers, where team sign children in and out of their base room. We also do regular head counts and encourage the children to be involved in ways of keeping safe.

We have a dedicated sleep room in the nursery where children can sleep with individual cots. When registering, you will be asked to inform your child’s key worker all about your child’s sleep routine at home and favourite comforter or toy. As much as possible we try to follow children’s normal routines, taking our queue from parents about what would usually happen at home. Children at the pre-school can rest in our dedicated book den which is calm and quiet with a large cushioned area so they can snooze.

Patchwork operates a flexible and individually tailored settling in procedure to assist parents to help their child feel comfortable at the nursery or pre-school. You know your child best and we are committed to working with you to make sure your child settles in to nursery life as quickly and as easily as possible.

We want each child to:

  • Feel safe and happy in the absence of their parents or carers
  • Recognise other adults as a source of help and friendship
  • Be able to share the new learning experiences enjoyed in the setting with their parents afterwards

We will:

  • Encourage parents and carers to visit the setting with their child during the weeks before their agreed start date
  • Encourage parents, where appropriate, to separate from their child for brief periods at first, gradually building up to longer absences

As often as possible! All the children are free to go outside for some fresh air morning and afternoon. Outdoor play fosters a love of nature and the outdoors, and encourages healthy physical activity, team play and social inclusion.

We have three gardens full of sand pits, trees, discovery areas and a mud kitchen, as well as plenty of space, where the children can run around or zoom along on bikes, trikes and scooters. Our baby garden, small, safe and shady for the littler ones offers a more secluded area where babies can begin to explore and discover the natural world. We also enjoy the use of the huge playing field – with plenty of space for long walks and open space for running.

We always go outside no matter what the weather. Wrapped up warm in warm clothing, waterproofs and wellies, the outdoors is just as much fun in the rain or snow if not more so!

We understand that things out of your control can sometimes make you late. If you know you are going to be delayed, we ask that you give us a call to let the team know what time you are likely to be arriving. If your child remains at the setting beyond opening hours, their Key Worker or a familiar team member and a Manager would stay behind with them until they were collected.

If you are going to be significantly late, we advise that you ask a friend or family member who you trust to pick up your child on your behalf. In the event that you are late on a regular basis, we may have to make an additional charge to cover staff costs.

Babies will need:

  • A bag with a spare change of clothes and any comforters
  • Sleep bag (optional)
  • Jumpers, wellies, hats, gloves and waterproofs in the winter
  • A sun hat and sun cream in the summer
  • Nappies and wipes

Older children will need;

  • A bag with a spare change of clothing
  • Jumpers, wellies hats, gloves & waterproofs in the winter
  • A sun hat and sun cream in the summer
  • Nappies and wipes if applicable

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Sessions and Fees

We always want to hear if you or your child is unhappy with any aspect of the setting. Please raise any concerns you have in the first instance with the Nursery Manager who will endeavour to resolve your complaint to your satisfaction if possible.

Should you still be unhappy, you can take your complaint further by contacting Ofsted directly.

Tel:

0300 123 1231

Address:

Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD

We have a number of staff who have been working at patchwork for over 10 years.

Our Team currently consists of 8 full time staff and 2 part time staff.

The staff/child ratio depends on the age of the child.

Under 2 years are on a 1:3,

2 year olds are 1:4

3 year olds are 1:8

We provide more staff than the regulations require.

Sessions & Fees

Childcare Prices at Patchwork

There is a non-refundable administration fee for all ages at £50 per child.

Under 3s

Morning session
8.00 am to 1.00 pm
£30
Afternoon session
1.00 pm to 6.00 pm
£30
Full day
8.00 am to 6.00 pm
£56
Hot lunch
£2.80

Over 3s

Morning session
8.00 am to 1.00 pm
£28
Afternoon session
1.00 pm to 6.00 pm
£28
Full day
8.00 am to 6.00 pm
£54.00
Hot lunch
£2.80

Pre-school 15/30 hour funding

Morning session
8.00 am to 1.00 pm
Includes breakfast, morning snack
£5.00
Afternoon session
1.00 pm to 6.00 pm
Includes tea, afternoon snack
£5.00
Full day
8.00 am to 6.00 pm
Includes breakfast, all snacks, tea
£10.00
School day
9.00am to 3.00pm
Includes morning/afternoon snacks
£6.00
Hot lunch
£2.80

We recommend a minimum booking of two sessions or one Full Day per week. We have found this also helps children settle into nursery/pre-school quicker and  becomes a familiar and regular part of their routine

The nursery and pre-school is closed for 5 working days over the Christmas period, 3 INSET days and all public bank holidays. Fees are adjusted to take account of these closures so there is no charge to parents.

Patchwork accepts employers’ childcare vouchers from most voucher schemes in full or part payment for childcare sessions.

Please click here to view the companies currently registered and the codes required for Patchwork.  Please note that other companies may be added as required.

When making payment through the voucher scheme please use the Patchwork Account Number and your family name to identify the payments you make.

Changes to booked sessions should be discussed with the Nursery Manager and ideally start the beginning of the following month where possible. If a child leaves part way through a month the invoice will be amended to reflect this. The setting requires 4 weeks written notice should the child’s place be terminated.

If your child is absent or away on holiday we can offer a credit for any hot lunches booked but normal fees will still apply.

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Illness and Medication

You can find more information about how long to keep your child off nursery for in our ‘Illness and Injury Policy’. If you are unsure as to whether your child should attend the setting or not, please do give us a call and the team can advise further.

We can give children most prescribed medication at Patchwork, as long a permission form has been signed by parents. Please see a copy of the ‘Administering Medicines Policy’ located at Nursery and Pre-School for more information.

For minor illness or injuries at nursery, after giving first aid (if appropriate), a team member will call you to let you know of the situation. All staff are fully trained in Pediatric First Aid.

If, in the opinion of the team, your child is ill and requires medical treatment or diagnosis, you will be contacted and requested to collect your child as soon as possible.

For more serious accidents or illnesses, where the team feel that hospital treatment is required, you will be contacted straight away, and either asked to meet the team and your child at hospital, or collect them from nursery to take them yourself if you are nearby.

For any illnesses or accidents that occur at nursery, you will be asked to read and sign an ‘Accident Form’ at the end of the day.

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